Northend Laundry is an authorized distributor of leading laundry brands. We provide a variety of commercial laundry services and solutions for owners or managers of multifamily residential housing, hotels, colleges, and more. Our services include: Commercial laundry room installations to operations and on-call repair service. To learn more about our services, go to Our Services Page.
Our mission is to earn the trust and confidence of our clients and their residents by providing exceptional customer service, excellent quality, and competitive rates.
We Operate our Business Based on the Following Pillars:
TRANSPARENCY – We combine security, state of the art technology, and regular reporting to ensure our customers have complete visibility of their laundry operation and revenue stream.
CUSTOMER SERVICE – Our dedicated support staff is on-call 24 hours a day, 7 days a week to respond to any issues which may arise. We are committed to providing on-site assistance in less than 48 hours, and immediately in the event of an emergency.
EFFICIENCY – With our advanced washers and dryers (which lead to significant savings on utilities) to our convenient and user-friendly revenue stations, and our multiple fund transfer capabilities, we make this part of your business as easy and care free as possible.
Our Pledge To You
- COURTEOUS AND ATTENTIVE TO YOUR NEEDS- We offer around the clock, 24/7 live operators to take your residents’ calls and respond to your service inquiries.
- TIMELY AND RESPONSIVE- We commit to responding to your service calls with a professional Northend Laundry technician on property within 48 hours from the initial request.
- COMMITTED AND RESPONSIBLE- We offer a comprehensive service satisfaction guarantee. We are certain the Northend Laundry team can outweigh the competition in both professionalism and customer satisfaction. We will not hide behind long term contracts to excuse any mediocrity.
- PARTNERS WITH INTEGRITY- We are reliable and committed business partners. Payments will be received on a monthly basis by check or direct deposit to your account.
- BETTER, TOGETHER- We constantly look for ways to improve our relationships and assure quality laundry service at cost effective rates. Each month we will send a report outlining the number of customer calls, revenue, and recommendations to improve the laundry facilities on the property.
- PROFESSIONAL AND KNOWLEDGEABLE– We will not only install the laundry machines on the property but will provide the necessary education to assure your residents will get the most out of our services and understand the operation of the machine. We will publish posters with proper signage, distribute individual marketing material, and if need be, bring a technician for a service demonstration upon the machines initial installation.
- ALL ABOUT THE CUSTOMERS-We will provide each resident a free Northend Laundry SmartCard, loaded with a complimentary wash and dry to get them acquainted with our services and technology.